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XKJ New Drone K20 Brushless Motor 5G GPS Drone With 4K HD Dual Camera Professional Foldable Quadcopter 1800M RC Distance Toy

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.We also send products from Poland, the Russian Federation, Spain, France, Belgium, in this case, it is sent by local mail, with tracking number.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Bestdron (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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I***n
7 Jul 2020

Vuela bien con algunas dificultad para controlarlo, y la cámara no es tan buena.

H***y
9 Jun 2020

Recibido sin daños. Toma un poco de aprendizaje. Después de estrellarse un par de veces dentro de mi casa, por fin lo recibí. Plástico resistente a lo largo de todo pero tiene algo de peso y buena sensación también. Buen juguete para que los abuelos lo disfruten también. El envío tardó más en llegar de lo habitual debido a covit19. Gracias vendedor.

Anónimo
19 May 2020

Hermoso producto buen vendedor pedido no dude en

Finn Wolf
28 Apr 2020

All top, was faster than announced "super comunication top top top

Tim Hahn
28 Apr 2020

All top, was faster than announced "super comunication top top top

Anónimo
28 Apr 2020

Todo en la parte superior, era más rápido de lo anunciado "super comunication top

斉藤 匠
24 Apr 2020

Great response from the store

井上 蒼空
24 Apr 2020

Great response from the store

Anónimo
24 Apr 2020

Gran respuesta del vendedor

Павел Назаров
3 Apr 2020

Delivery to Kamchatka month. Packed well plus case. Batteries are charged. I haven't started yet. Only included screws. After launch I will add

K***y
3 Apr 2020

Entrega en tiempo estimado. Bien embalado además de la funda. Las baterías están cargadas. Hasta el momento no se ha puesto en marcha. Solo encendió los tornillos. Después de iniciar el complemento

Alfonso Cortez
30 Mar 2020

Excellent, it is the second order I make and arrived in very good condition and meets everything it indicates in the description. (Tracking's not coming out) but it came in time.

D***e
30 Mar 2020

Excelente, es el segundo pedido que hago y llegó en muy buenas condiciones y cumple con todo lo que indica en la descripción. (No sale el rastreo) pero llegó en tiempo.

Paulo Pereira
24 Mar 2020

Arrived early Congratulations

J***s
24 Mar 2020

Antes de llegó tiempo Felicitaciones

Анатолий Ошуков
12 Mar 2020

Well, finally he came, until he checked, and so like the norms, I'll check it out.

V***r
12 Mar 2020

Bueno por fin llegó, a falta de probarlo y como es normal, probaré el complemento.

Christian Hunter
10 Mar 2020

For a mistake, I never got it. I already have another one.

A***a
10 Mar 2020

por un error , nunca lo recibí. Ya tengo otro.

Рената Фадеевa
7 Mar 2020

Small upgrade. All the same, one spare kit is very small.

K***v
7 Mar 2020

Small upgrade. All the same, one spare kit is very small.

Marcos Schmidt
5 Mar 2020

Great Store

T***a
5 Mar 2020

Tienda gran

Ignacio Rivera
2 Mar 2020

excellent

J***W
2 Mar 2020

Excelente

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Super hot! Several others have checked this out in the last few hours

XKJ New Drone K20 Brushless Motor 5G GPS Drone With 4K HD Dual Camera Professional Foldable Quadcopter 1800M RC Distance Toy

92 Reviews
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25 days
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